Shipping, Returns, & Other Policies
Shipping & Processing Time:
I ship Monday-Friday (occasionally also Sat.)
Most orders are shipped out within 5-8 days of CLEARED payment, smaller orders faster, occasionally on larger orders a little longer. Any major shipping delays will be posted on a banner on my homepage.
I ALWAYS send an email to your paypal email address with the shipping details when the item is packed!!
Most packages are shipped via USPS priority mail with delivery confirmation.
parcels weighing 15.9oz or less will go first class USPS mail w/ delivery confirmation
IF a package arrives to you and appears damaged PLEASE REFUSE the package and have it returned to sender. If you open the package and there is damaged items, Damaged packages must be reported to me within 48 hours of delivery. Please include a picture of the damaged items!
I use delivery confirmation on all packages and insure most larger packages as NO ADDITIONAL CHARGE TO YOU. Lost or stolen packages that are scanned delivered by the post office I will not be held liable for, but I will do all I can to help you locate your package.
EMAIL COMMUNICATION:
VERY VERY IMPORTANT!!! I ALWAYS Personally answer each and every email usually within a few hours...just about always in the same day. IF YOU DO NOT GET A RESPONSE check your email bulk/Spam folder or settings my responses may be blocked by your email settings. Yahoo loves to put my emails in peoples bulk folder.
Allergic reactions:
My products are made with fresh quality ingredients. HOWEVER, everyone's skin is differently and it can not be predicted if a reaction may occur. I will not be held liable for any allergic reaction/medical condition from my products. If you have sensative skin avoid spicy scents. If irritation does occur, please discontinue use and contact your physician.
Lotions:
Fragrances containing vanilla can turn the cream/lotion to a light pink/brown....This is NOT harmful. There are chemicals I could use to prevent this natural reaction but I choose to not load up my creams and lotions with chemicals that are unneeded.
DESIGNER TYPE SCENTS:
Dupes are like that particular brand and are not always exact. Due to strict trademark policies I renamed some designer like perfume oils
Returns
Due to the nature of these products there is no returns or exchanges. I provide samples of scents very reasonable, be sure you like the scent before buying larger items.
Added 7/5/16 IF you return items without my approval there will be a 20% restocking fee on returned items.